Return & Refunds

Frequently Asked Questions

Can I return or exchange items if the size doesn’t fit?

Yes, returns are accepted from all countries. The customer is responsible for return shipping costs. Customers within the EU have a 14-day right of withdrawal, provided the seal is unbroken and the item is unused. 

At the moment, we do not offer exchanges. If you wish to change size or product, please return your order for a refund and place a new order with the desired item. We are working on implementing exchanges in the future.

Due to hygiene reasons, we cannot accept returns or issue refunds for underwear where the seal has been broken or the product has been worn. This is standard practice for underwear.

How do I return a product or an order?

You need to contact customer support with the relevant data for your order. This is primarily your order number, name, chosen payment option and delivery address.

We will then guide you through the rest of the process.

When will I receive the money for a refund/return?

Return shipping: approx. 5-7 business days

Refund processing: 1-2 weeks after the return is received and approved