Help Documentation

Articles

• PAYMENT

Frequently Asked Questions

What payment methods do you offer, and is it safe to shop online?

We offer secure checkout with:

• Klarna Checkout (Visa, Mastercard, invoice, or installments)
  
• Vipps
  

All payments are processed in accordance with current security standards. Comfyballs does not store card information. You accept the terms of the selected payment provider at checkout.

Where do I enter my discount code?

Under the summary of your basket you will find a field that says “Enter discount code”. Press this button and enter your code, then press “use code”. Now your total cost of good will be recalculated to the correct amount.

Frequently Asked Questions

How should I wash and care for Comfyballs underwear?

Comfyballs is designed for frequent use and washing and has been laboratory tested at temperatures up to 90°C.

Recommended care:

• Wash at 40–60°C with similar colors
• Some color bleeding may occur during the first wash
• Tumble dry on low heat if needed; avoid high heat to preserve elasticity
• Fabric softener is not necessary and should not be used with Performance models
• Wash after each use for hygiene reasons

Following these guidelines helps maintain fit, elasticity, and color over time.

Frequently Asked Questions

Can I return or exchange items if the size doesn’t fit?

Yes, returns are accepted from all countries. The customer is responsible for return shipping costs. Customers within the EU have a 14-day right of withdrawal, provided the seal is unbroken and the item is unused. 

At the moment, we do not offer exchanges. If you wish to change size or product, please return your order for a refund and place a new order with the desired item. We are working on implementing exchanges in the future.

Due to hygiene reasons, we cannot accept returns or issue refunds for underwear where the seal has been broken or the product has been worn. This is standard practice for underwear.

How do I return a product or an order?

You need to contact customer support with the relevant data for your order. This is primarily your order number, name, chosen payment option and delivery address.

We will then guide you through the rest of the process.

When will I receive the money for a refund/return?

Return shipping: approx. 5-7 business days

Refund processing: 1-2 weeks after the return is received and approved

Frequently Asked Questions

Can I use Comfyballs for work, everyday wear, and sports?

Yes. Different series are designed for different use cases:

• Cotton and Comfycel® are commonly used for work and everyday wear, offering all-day comfort and support
  
• Performance is designed for training and high activity, with fast drying and moisture management
  
• Briefs offer less fabric and increased airflow, suitable for tight-fitting clothing or those who prefer a more minimal feel
  

All variants include PackageFront®. The primary difference is fabric type and intended use.

How do I choose the right size?

All sizes are true to size. If you normally wear a size Large, we recommend selecting Large. If you are between sizes, we recommend sizing up for comfort. The PackageFront® measurement is the same across all sizes. To measure, use a measuring tape and measure directly on your body. Measure around your waist and keep the tape snug, not tight.

A detailed size guide (cm and inches) is available on each product page and is recommended for first-time buyers.

What is the Oeko-Tex® Standard 100

OEKO-TEX® STANDARD 100 is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels and accessory materials used. If a textile article meets the test criteria, it can be awarded the OEKO-TEX® STANDARD 100 label. This guarantees that a product has been tested and found free from harmful substances, protecting human health from chemicals in fabrics, yarns, and accessories, with stricter criteria than many legal requirements, and categorized by skin contact levels (babies, direct skin contact, minimal skin contact, decorative). It’s a benchmark for textile safety, ensuring textiles are safe for everyday use, even for sensitive individuals.

With OEKO-TEX® STANDARD 100, we show our customers worldwide that our products have been tested for harmful substances.

For more information please go to: https://www.oeko-tex.com/en/our-standards/oeko-tex-standard-100/ 

What makes Comfyballs different from regular underwear?

Comfyballs was developed in Norway to address a common issue with traditional men’s underwear: insufficient support, especially during movement.

All our boxer briefs are ergonomically shaped and made from soft, breathable fabrics with flatlock seams to reduce chafing. The key difference is our proprietary front construction, PackageFront®, which keeps everything supported and lifted away from the inner thighs.

This reduces friction and heat buildup, helping maintain a more stable temperature and consistent comfort throughout the day. Fit and materials have been refined through extensive prototyping to ensure durability, breathability, and shape retention after repeated washing.

Where are Comfyballs products made, and what about sustainability?

Comfyballs is produced by long-term manufacturing partners in Vietnam, Cambodia and Turkey, with established standards for working conditions, health, and safety.

All fabrics are Oeko-Tex® Standard 100 certified, meaning they are tested for harmful substances.

Additional considerations:

• High-quality materials (including Lycra® and lyocell) are used to ensure durability and long product life
• Longer-lasting garments reduce environmental impact over time
• Production takes place in controlled processes to minimize waste and environmental footprint

Which model should I choose: Cotton, Performance or Comfycel?

All models share the same fit and include PackageFront®. The main difference is the fabric.

Cotton is our everyday essential. Soft, breathable and comfortable, it’s designed for daily wear and works well in almost any situation – from long workdays to relaxed downtime. A reliable, go-to fabric that delivers comfort you can count on.

Performance fabrics are built for movement and high activity. Designed to transport moisture efficiently and dry faster, they help keep you cool and comfortable during training and active use. This is the ideal choice for workouts, sports and days when performance matters most.

Comfycel represents our more premium everyday fabric. Made from a blend of cotton and lyocell, it offers a smoother, more refined feel while remaining breathable and durable. The fabric is slightly more robust and luxurious than cotton, making it perfect for everyday wear when you want something a bit extra.

Quick guide:

• Everyday wear → Cotton or Comfycel
• Extra softness / premium feel → Comfycel
• Sports, running, hiking → Performance

Articles

• SHIPPING

Frequently Asked Questions

Do I have to pay duties or customs for my products?

For EU countries, no.

For non-EU countries, local fees may apply. 

Note: Packages may be opened for customs inspection and repacked afterward.

How does shipping and delivery work?

We offer free shipping on orders over €50. For orders below €50, shipping costs €5.

• International orders are shipped with DHL from our warehouse in Karlstad, Sweden
• Delivery times vary by destination.
  • Central Europe: 2-5 days
  • Southern Europe: 5-7 days
  • Outside Europe: 7-10 days

NOTE: Delivery times may vary depending on the local carrier.

• If delivery to your mailbox or home address is not possible, the package will be sent to a pickup point.

Tracking information is sent by email once your order has been shipped. We do not ship to Svalbard or Jan Mayen.

Where do you deliver?

We ship to most countries worldwide. A list of excluded countries:

Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Botswana, Brunei, Darussalam, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Comoros, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, Fiji, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kuwait, Laos, Lesotho, Libya, Martinique, Mauritania, Mongolia, Myanmar, Nepal, New Caledonia, Nicaragua, Niger, Panama, Papua New Guinea, Paraguay, Peru, Reunion, Samoa, São Tomé and Príncipe, Seychelles, Sierra Leone, Sint Marteen, Somalia, St. Helena / Ascension / Tristan da Cunha, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Republic, Suriname, Swaziland, Syria, Tajikistan, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Venezuela, Wallis and Futuna, Yemen, Zimbabwe

For Switzerland, use www.comfyballs.ch.

Frequently Asked Questions

How do I stay updated on new releases and promotions?

To stay informed about new designs, Special Editions, and offers:

• Subscribe to our newsletter for early access and exclusive deals
• Check our bundle and campaign pages for discounted multipacks
• Follow us on social media for product updates and limited-time campaigns

Frequently Asked Questions

How do I know if my order has been successful?

An order confirmation is sent to your e-mail address immediately after placing a successful order. If you have used an incorrect email address or have not received an email, then please contact our customer service.

Where do I enter my discount code?

Under the summary of your basket you will find a field that says “Enter discount code”. Press this button and enter your code, then press “use code”. Now your total cost of good will be recalculated to the correct amount.