Terms and conditions

Company information

Netthandelsgruppen Sweden AB
SE559263083301
c/o Storholm, Roslagsgatan 9,
113 55 Stockholm, Sweden

E-mail: support@comfyballs.com

Right of Withdrawal

At Comfyballs.com, you have, according to the Right of Withdrawal a 14-day right of withdrawal. To use this, you must contact us through support@comfyballs.com within 14 days of receiving the item. We will then contact you regarding your case. Return shipping is paid by the customer. Items returned must not be sent as a postal order. We recommend choosing a return shipment that allows for tracking, which provides security for both parties.

If you cancel a purchase, you will be refunded the value of the goods at the time of purchase, after we have processed your return. We will contact you by e-mail when the case has been processed.

If you paid through debit/credit card, the amount will be refunded to the same card you used when purchasing.

Claims or complaints

We guarantee that the goods you receive are error-free upon delivery. If you have received the wrong size / model, or there is a defect in the product, you can return the item together with a pre-completed return form. We pay return shipping on return of items with approved claims.