We strive to deliver the best underwear ever made, but sometimes things just don't go right. Below we have gathered the most common questions regarding returning your order. You are also welcome to contact customer support if your question remains unanswered.
Underwear and swimwear can't be exchanged or returned. For hygiene reasons we can't return products where the packaging has been broken, or in situations where the product does not appear to be saleable. Our products are not considered "in the same condition" if they have been used / tested by the consumer.
Frequently asked questions
How do I return a product or an order?
First you need to contact customer support with the relevant data for your order. This is primarily your order number, name, chosen payment option and delivery adress.
We will then guide you through the rest of the process.
When will I recieve the money for a refund/return?
The money will generally arrive on your account within 1-2 weeks, but smaller delays could be possible due to the way international payment systems integrate with local banks.