1. The Agreement
The agreement consists of these terms of sale, information provided in the ordering solution, the order confirmation, and any separately agreed terms. In the event of a conflict, separately agreed terms shall prevail, provided they do not conflict with mandatory legislation.
2. The Parties
Seller:
New Tonic AS
Org. no. 927 370 301 VAT
Kjørbokollen 30, 1337 Sandvika, Norway
Email: [email protected]
Buyer:
The consumer placing the order.
3. Prices
All prices are stated in EUR and include value added tax (VAT). The total price shown prior to placing the order includes all costs, including VAT, shipping and any applicable fees. No additional costs will be charged unless clearly stated before the purchase is completed.
4. Formation of the Agreement
The agreement becomes binding when the order is completed in the online store. In the event of obvious typographical or pricing errors, we reserve the right to correct the error or cancel the order.
5. Payment
Payment is made through the payment methods available in the online store. The amount is reserved or charged in accordance with the terms of the selected payment method. Payments are handled by our payment service providers.
6. Delivery
Delivery is deemed to have taken place when the goods have been received by you or your representative. If no delivery time is specified, delivery will take place without undue delay and no later than 30 days after the order is placed. Any deviations will be communicated as soon as we become aware of them.
7. Risk of Loss
The risk of loss or damage to the goods passes to the buyer upon physical receipt of the goods.
8. Returns and Right of Withdrawal
8.1 No Voluntary Right of Return
We do not offer a voluntary right of return beyond the statutory right of withdrawal.
8.2 Right of Withdrawal
You have a statutory right of withdrawal for 14 days in accordance with the EU Consumer Rights Directive (2011/83/EU), as implemented under Norwegian law. The withdrawal period begins on the day after you receive the goods.
Our underwear products are delivered in individually sealed packaging for hygiene reasons. In accordance with Section 22 (g) of the Right of Withdrawal Act, the right of withdrawal does not apply if the seal has been broken after delivery.
This means that:
– Only unopened and unused products in their original, intact seal may be returned.
– If the seal has been broken, the right of withdrawal lapses in its entirety, regardless of whether the product has been tried on or used.
– The seal is considered broken if the packaging has been opened, damaged, or no longer appears as it did upon delivery.
For campaigns, discounts or offers that require the purchase of multiple products (for example “3 for 2”), the right of withdrawal must be exercised for the entire purchase. Partial withdrawal is not accepted.
To exercise the right of withdrawal, you must notify us clearly within the withdrawal period. Return shipping is paid by the buyer unless otherwise stated. The standard withdrawal form is available at https://commission.europa.eu/consumer-protection/consumer-rights/consumer-contracts/model-withdrawal-form_en
8.3 Uncollected parcels and returns due to non-receipt
If an order is not collected from the delivery point or is otherwise not received as agreed and is returned to us, this does not constitute use of the right of withdrawal.
The buyer is responsible for any additional costs incurred as a result of uncollected or undelivered parcels, including return shipping and any handling costs. These costs will be deducted from the refunded amount, or invoiced if the purchase has not been prepaid.
If the buyer wishes to have the goods resent after an uncollected parcel has been returned, a new shipping charge will apply.
8.4 Risk of loss upon return
The risk of loss or damage to returned goods passes to the seller upon physical receipt of the return shipment.
9. Delay and Non-Delivery
If we fail to deliver as agreed and this is not due to the buyer, the buyer may demand performance, set a reasonable additional deadline for delivery, or cancel the purchase if delivery does not take place within the additional deadline. Any claim for compensation follows the provisions of the Norwegian Consumer Purchases Act and applies only to documented, direct financial losses.
10. Defects and Complaints
If the goods have a defect, you may lodge a complaint in accordance with the Norwegian Consumer Purchases Act. The complaint period is two (2) years, and complaints must be made within a reasonable time after the defect was discovered or should have been discovered.
Underwear is a textile product worn close to the body and washed frequently. Normal wear and tear does not constitute a defect. The right to complain covers manufacturing or material defects, but not wear, discoloration or deformation resulting from normal use or washing contrary to care instructions.
11. Warranty
We do not provide any warranty beyond what follows from mandatory consumer protection legislation.
12. Subscription
Subscriptions renew automatically until cancelled. The customer may change the interval, pause or cancel the subscription at any time via “My Account” or by contacting customer service.
The right of withdrawal applies for 14 days from the first delivery. If the first delivery is discounted, the discount will lapse if the right of withdrawal is exercised.
Customers will be notified of upcoming deliveries and any price changes at least 30 days in advance. Cancellation takes effect immediately and applies to deliveries that have not yet been shipped.
13. Personal Data
We process personal data in accordance with applicable law. See the full privacy policy below.
14. Deviations in individual cases
Any deviation from these terms granted in individual cases does not establish any general right or entitlement for future purchases.
15. Disputes
Disputes shall be sought resolved amicably. If this is not successful, the matter may be brought before the Norwegian Consumer Council and, if necessary, the Consumer Disputes Commission. The agreement is governed by Norwegian law.
Last updated: January 2026