Customer Service

Order and payment

Payment options

We provide a wide variety of payment options for the sake of our customers convenience. Payments are handled through Braintree, which is a company owned by PayPal. This allows you to pay with Visa, MasterCard, American Express and Discover. You can also complete the payment using PayPal. We use systems chosen spesifically to be both easy to use and as safe as possible.

Order confirmation

Immediately after placing an order, you will receive an order confirmation through e-mail. If something is wrong with your order, you will also be informed through e-mail.

Shipping and delivery

We use DHL-Express for all our packages and ship from Norway. This (usually) means that you will have your new pair of Comfyballs within 2-3 days of placing an order. You will receive a tracking code through e-mail that allows you to see where your package is at all times.

Size-guide

Menn

EUR Small Medium Large XL 2XL 3XL
US XS Small Medium Large XL 2XL
Waist (inches) 28-30 30-32 32-34 34-36 36-38 38-40
Waist (cm) 71-76 76-81 81-86 86-91 91-96 96-101

Tips: We advice buying boxers that correspond to your pants-size. If you are stuck between two sizes, we advice picking the larger one. This is because Comfyballs are slightly tighter than normal underwear.

Regular or Long?

The longer model (Long) is identical to the Regular-model, but has longer legs. If you are used to normal boxershorts or briefs we recommend picking the Long-version. All technology and features are the same for both models.

Washing (temperatures in Fahrenheit)

104 degrees normal program with similar colors. Avoid softener or laundry detergent.

All Comfyballs boxers have heat printed washing instructions inside of them.

Fabric and quality

We use incredibly soft micro-polyester in all of our waistbands. We also use flatlock-seams for all seams that come in contact with the skin to avoid irritating the skin. Comfyballs currently come in three different fabric combinations;

Cotton: 92% cotton / 8% Lycra®: We use a special type of cotton, single jersey, ca 200 gram per square meter. The cotton fibers are combed before they are turned into string. This is done to eliminate all impurities and small imperfections within the fibers. By doing this we make the fabric extremely soft, durable and comfortable. In combination with 8% DuPont Lycra® this results in a fabric that has great breathing ability and comfort. A perfect boxer for all purposes all year round.

Performance: 84% Coolmax® All Season / 16% Lycra®: Our top-of-the line model that is created with hollow and flat artificial fibers. This results in both fantastic transportation of liquid and heat. The Performance-model was originally intended for exercise, but has become a favorite by many for all types of use. The fabric is both soft, light (185g per square meter) and extremely durable. The fabric dries extremely quickly as the liquid is transported away from the skin. The fabric does not contain Polygiene or other additives.

Wood: 45% cotton / 45% Lenzing modal® / 10% Lycra®: By including Lenzing Modal® we are capable of creating underwear with an amazing cooling effect combined with extreme softness. Lenzing Modal® is spun with cellulose from Austrian beech-trees and manufactured through a very environmentally friendly process. In combination with 10% DuPont Lycra this results in our softest boxer ever made!

Production

Our products are manufactured in Turkey and we make certain to provide excellent working conditions. All of our products are 100% Oeko-Tek certified. The standard ensures that the products and production is free from substances that may be toxic or hazardous. Read more about the Oeko-Tek standard here.

Betingelser

Company information

Netthandelsgruppen AS,
Org.nr. 913661001 MVA
Ryensvingen 9, 0680 Oslo Norway
E-mail: support@comfyballs.com